We hand make each product to fit your space. We rely on great communication from you so we can get a good understanding of that space. We ask that you provide any pictures, drawings or detailed information that may affect the finished product. Please remember, for us to provide the best fitting custom cushion or product, it is crucial that you share that information.
Once your order is submitted, you have 1 day for any order revisions. Change requests made after that are subject to a change fee.
At Hearth and Home it is our responsibility to create custom cushions and pillows in the fabric, trim and fill selected by you in the dimensions provided by you with our allowable variance.
Allowable Variance for the following products:
Standard Box Cushion: +/- 1/2 inch width, depth and length of provided dimensions
Button Tufted Cushions: +/- 1/2 inch width, depth and length of provided dimensions
Hand Tufted Cushions : +/- 1 inch width, depth and length of provided dimensions
Should there be any issues regarding your custom order upon receipt please contact us within 3 to 5 business days. We reserve the right to correct any mistakes made on our part.
Orders are processed in the order they are received.