Shipping charges are the responsibility of the customer. Any costs associated with correcting mistakes made due to customer error will be responsible for shipping both ways. A 25% restocking fee will be applied upon receipt and inspection of the item. Please check for shipping damage prior to opening. If anything does not look right to you please photograph the area of concern prior to opening the package. Upon Checkout please make sure your address is correct . This is the address we will ship the order. If you need redirect your order after shipment there will be a $18 fee. Any special handling charges need to be brought to our attention upon order placement i.e. leave package at the front door etc.
Custom orders are nonreturnable and nonrefundable if the item(s) were made with dimensions and materials you selected and approved. Hearth and Home is not responsible for reworking custom orders if you submitted incorrect information such as size, fabric type, and style. However, if the mistake was made on our part, we will gladly correct and reship the items.
Cancellations are NOT accepted at any time for monogrammed and personalized items, nor for custom cushions and pillows once the sale is processed.
Your satisfaction is very important to us. Should there be any issues regarding your custom order upon receipt please contact us within 3 to 5 business days. We reserve the right to correct any mistakes made on our part. All returns and refunds are subject to final approval from our Customer Service Department. Although a mention of specific details for your order may have been previously discussed, this does not mean those details will be in your final order if those details are not written or listed on your purchase order. We take each custom upholstery order personally and can’t imagine any other way of doing business!
Please communicate with us in the contact section to ensure the fastest possible service, or feel free to call 636-337-5200.
By purchasing from The Hearth and Home Store, you agree to our terms and conditions .
If you do not agree to these terms and conditions, please do not proceed with your purchase.